Natural Emerald Gemstone

Return & Exchange Policy – Grace Gems

• Exchange requests can be raised within 7 days of delivery
• A reverse shipping fee may be applicable depending on the location
• One exchange per item is allowed (same product or different size/design)
• Replacement for damaged or incorrect items is available
• Original tags and packaging must be intact and not removed

How to Initiate an Exchange?

• Email us at support@gracegems.shop
• Share your order details and reason for exchange
• Once approved, we’ll arrange the exchange process

Why We Don’t Offer Returns or Refunds?

Grace Gems is a growing brand built with care, quality, and craftsmanship. Returns and refunds increase unnecessary handling, logistics costs, and product damage risks. Instead, we focus on:

• Premium quality products you can trust
• Carefully verified product details and images
• Easy exchanges if something doesn’t meet expectations
• Responsible and sustainable business practices

Your support helps us continue delivering elegant gemstone collections without compromising on quality, service, or customer experience.